Personal Data Protection

Personal Data Protection Policy

Introduction
We value your privacy and are committed to protecting your personal data. This Personal Data Protection Policy outlines how we collect, use, and protect your personal information when you use our e-shop website. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Data Controller
The data controller responsible for your personal data is Hoteq s.r.o. (H2Ultra.cz) , with registered address at,  Sokolska 66, 120 00, Praha 2, 120 00, CZ. You can contact us via email at info@h2ultra.cz.

2. Personal Data We Collect
We may collect and process the following personal data about you:

Identity Data: Name, surname, username, or similar identifier.
Contact Data: Billing address, delivery address, email address, and phone numbers.
Financial Data: Bank account and payment card details.
Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
Technical Data: IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

To process your orders: To manage payments, fees, and charges and to collect and recover money owed to us.
To manage your account: To provide you with account management services, including account verification and password management.
To communicate with you: To contact you about your order, account, or for customer service purposes.
To improve our services: To analyze how our website is used and to improve our website, products, services, marketing, customer relationships, and experiences.
To send marketing communications: To inform you about products, services, promotions, and special offers that may be of interest to you, where you have opted in to receive such communications.

4. Legal Basis for Processing
We rely on the following legal bases for processing your personal data:

Contractual necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into such a contract.
Legal obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
Legitimate interests: Processing is necessary for our legitimate interests, provided that these interests are not overridden by your rights and interests.
Consent: In some cases, we may rely on your consent to process your personal data.

5. Sharing Your Personal Data
We may share your personal data with third parties for the following purposes:

Service providers: Companies that provide services to us, such as payment processing, shipping, and customer support.
Professional advisors: Including lawyers, bankers, auditors, and insurers.
Regulatory authorities: To comply with legal obligations.
Marketing partners: With your consent, to provide you with marketing communications from our partners.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

6. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We also limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

7. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Rights
You have the following rights regarding your personal data:

Access: You have the right to request access to your personal data.
Correction: You have the right to request correction of any inaccurate or incomplete data we hold about you.
Erasure: You have the right to request the deletion of your personal data in certain circumstances.
Restriction: You have the right to request the restriction of processing your personal data in certain circumstances.
Objection: You have the right to object to the processing of your personal data in certain circumstances.
Data portability: You have the right to request the transfer of your personal data to another party.

If you wish to exercise any of these rights, please contact us at info@h2ultra.cz.

9. Changes to This Policy
We may update this Personal Data Protection Policy from time to time. Any changes we make will be posted on this page, and where appropriate, notified to you by email. Please check back frequently to see any updates or changes to this policy.

10. Contact Us
If you have any questions about this Personal Data Protection Policy or our data protection practices, please contact us at:

Email: info@h2ultra.cz
Phone: 420.603.840.675
Address: Hoteq s.r.o. (H2Ultra) Sokolska 66, 120 00, Praha 2, IČO 27196836

By using our e-shop website, you acknowledge that you have read and understood this Personal Data Protection Policy.